If you've ever complained to your super fund and felt like you were talking to a wall, the corporate regulator now says you weren't imagining it. ASIC has found that many funds aren't learning from complaints, some blame members for most of them, and members tend to get better results once a complaint reaches the ombudsman.

The Martin Place fountain among office towers in Sydney's financial district in April 2024. Photo: Ymblanter / Wikimedia Commons, CC BY-SA 4.0, modified