If you pay for a Gold Standard plan and it isn't for you, you can have your money back. Ask within 30 days of the payment.
How to ask
Email thestandard.desk@proton.me from the email on your account, and tell us which payment you'd like refunded. You don't have to give a reason.
What happens
The refund goes through Stripe, back to the card you paid with. Stripe says refunds usually take 5 to 10 business days to show up on your statement, depending on your bank.
Once a payment's fully refunded, the paid access it bought ends, and your plan stops renewing. Your free account stays, and so does the Daily if you get it.
The details, kept short
- The 30 days count from the date of each payment, monthly or yearly.
- It covers every paid plan: the paper, Reader+Agent, Agent, concession (A$3 a month) and family (A$12 a month, for up to 4 people).
- Gift months aren't covered, because they're one-off payments.
- After 30 days, you can still cancel any time from your account page, so you won't be charged again.